make sure you have enough credit available for your order.
make sure your credit card is activated if new.
read Shipping (International) for
appropriate shipping charges if you are an International customer.
Always confirm shipping charges if your order is being shipped
outside the Continental U.S. In order to expedite your order and
to prevent other delays we will allow a period of fifteen (15)
minutes after your order is placed for changes to be made. After
this time we must consider any change a new order with new shipping
We accept Visa, Mastercard, American Express, Discover, eChecks
and Money Orders (Mail orders). We are currently using PayPal
for our payment collection/processing service. PayPal provides
you with a secured, guaranteed payment process. If you are an
existing PayPal customer, and you wish to pay with a credit card,
you will need to have added it to your PayPal account. This function
is found under the "Profile" tab in your account window.
HSN reserves the right to change prices as necessary based on
market and manufacturer changes without prior written notice.
We are not responsible for typographical errors throughout the
website. This website supercedes all advertisements and preceding
magazines and/or catalogs.
In the event an item you ordered is out of stock, we will make
every attempt to determine the next availability of the product
and if the product will not be available to us within 48 hours
of your order receipt, we will send the items that are in-stock
and notify you on your invoice that all backordered items must
be reordered. This means we will only ship an order once and will
not split orders because of lengthy backorders.
We do not charge a handling fee per item or per order when the
order is sent to an address in the Continental U.S., a U.S. possession
or APO/FPO location. All orders shipped by UPS Ground to a final
destination within the Continental U.S. are charged as follows:
Product totaling less than $100.00 equals $5.95 shipping; Product
totaling greater than $100.00 equals $7.95 shipping regardless
of the weight of the order.
Canadian bound orders are charged a $6.00 handling fee and other
International orders are charged a $10.00 handling fee. We reserve
the right to increase this handling fee if special requests are
made by International customers that cause us to incur additional
time and packaging costs. WE WILL NOT ACCEPT ANY INTERNATIONAL
ORDER WITH A PRODUCT VALUE LESS THAN $120.00. It simply isn't
cost effective for you due to postage costs. International orders
should roughly figure your shipping costs at 45% of your order
total plus the handling fee. Air Mail orders should expect a 2-4
week delivery time and surface mail orders should expect a 4-12
week delivery time. Wire transfers will incur an additional $15.00
service charge. For all other International orders we will refer
to standard UPS shipping rates depending on the carrier used.
All non-U.S. destined orders should email or fax for exact shipping
and handling charges.
HSN makes every effort to safely secure and ship all packages,
but we understand that sometimes merchandise can be damaged during
the shipping process. Any damages or shortages must be reported
to HSN within 24 hours of receipt of shipment. Keep all merchandise
including the box and all packing material. We will call UPS and
request a claim check on your damaged merchandise. Once UPS inspects
the damaged goods, a claim will be issued and you will receive
Please email us for return authorization prior to returning any
merchandise. Merchandise must be returned in sellable condition
in order to receive credit. Full credit will be issued for unopened
merchandise returned within 10 days of your receipt of shipment.
A 15% restocking fee will be applied to returns after 10 days.
Product returns cannot be accepted after 30 days.